I worked today from 11:30 to 4:00. Now Fridays at Chick-Fil-A are normally busy. But today was especially busy. Not really sure why either. Both the front line and the drive through were slammed during lunch rush.
Sometimes on Fridays during lunch hour we implement what we call the Drive-Thru play. Instead of giving your orders to a person through the speaker box. You would instead give your order to a individual outside who can also allow you to pay outside if you are paying with a credit card. This is an attempt to improve guest satisfaction, speed, and provide face-to-face interaction. Most of the guests really enjoy this when we do it. The problem is this makes working in the drive-thru even more intense because of the fast pace. But back to the story.....
I got to work and like the minute I got there I was placed on drinks. The person that was doing this job already was needed elsewhere in the drive-thru. Replacing someone on drinks can sometimes be difficult. It is sometimes hard to tell what drinks they have gotten and what drinks need to be made. So after learning my place, everything went relatively smoothly. Until around 1:00. Around 1:00 the lunch rush starts to slow done for about half an hour or so. This made the person outside taking orders a little bit ready to come in especially because of the heat. So I switched places with her. Taking orders outside, although it is hot, has got to be my favorite job at chick-fil-a. You get a fast-paced job, but still have face-to-face interaction. So anyways I did that for about an hour, and then we reverted back to old methods and used the speaker box again to take orders since the rush was now winding down. When I got inside, my next job was already lined up for me. I was pretty much put in charge of a birthday party. I had never done this before so it made me a little bit nervous. But it went fine. I was t
he person who got all the food for the kids, got them ice cream, helped to clean up the tables, got their drinks, and helped with the "cow" appearance. A Chick-fil-a birthday party last up to 2 hours. So although I was scheduled til 3. I was asked to stay til 4 to finish up the birthday party. But anyways. The kids had a great time and really enjoyed the cow and none of them were scared of it like they normally are. By the time the birthday finished up and it nearing 4:00, I was ready to go home.
So a brief summary of the day,
I got to do some things that I don't normally do which provides a little variation from day-to-day. Also, it was a hectic day, but it was for the most part a controlled chaos. For some reason, I like the controlled-chaos days.
So anyways. That was my day. Probably more details than you ever wanted to know.
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